How to perfect customer implementation | Deanna Sotolongo
Update: 2023-09-26
Description
The journey from a customer's first interaction with your product to their long-term success hinges on one crucial phase: customer implementation. It bridges a promising sales pitch and the tangible value a customer derives from your service.
Deanna Sotolongo, Senior Implementation Manager at Catalyst, joins us on the podcast to provide us with a deep dive into the nuances of customer implementation, shedding light on Catalyst's unique approach and sharing invaluable insights that every SaaS company can benefit from.
Key discussion points
- Adoption vs. implementation
- The Catalyst approach to implementation
- The Sales-to-CS handover
- Stakeholder involvement
- Value realization metrics
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